Terms of use

Payment Requirements

Payment must be made in cash within the first phase of completion. Please make sure that you have the cash ready in advance as cash point visits and waiting times are chargeable. Cheques are only accepted when paid seven days in advance of job commencement unless otherwise stated. All cheques made payable to: Godwins Removals

Shared Load Bookings (IKEA)

In order for you to book our shared load service, we require delivery and item costs (where applicable) deposited to our bank account. If you decide to cancel your booking at any time, all item funds will be refunded but the delivery fee is non-refundable. Due to the nature of this service the refund policy differs as the charge is for both reservation and delivery.

Please note that due to stock market fluctuation, the price charged in store on the purchase date may differ from the bank deposit date conversion rate and may incur extra charges when using our collect and deliver service outside the Euro Area. Our fee will of course remain the same. For today’s exchange rates, click here. Please note that this rate is just for estimation and is likely to differ slightly from the final rate, thus requiring increased funding.

There is no way to tell how many trolleys your items will require until we are in IKEA on the day. If the trolley amount is more than the estimated amount, we will ring to confirm whether to proceed and charge per extra trolley or if you would like to cancel some items. Please note we can not be held responsible for miscalculations or items that are out of stock on the day. We operate fairly and will not charge for a trolley loaded slightly over limit.

If additional charges are due, these must be paid upon delivery. If you are not available to receive the goods at the time of delivery, additional charges may apply for a re-scheduled delivery.

Passengers

No more than 3 people are allowed to travel in the van. This includes our driver and 2 passengers.

Parking

Providing parking is the responsibility of the customer. Try to reserve a space for the van outside before it arrives or call the local council and get a suspension or permit where necessary. If there is no parking arranged, any parking fines received will be the responsibility of the customer and must be paid by the customer on completion.

Arrival/Delivery Times

We will do our best to arrive within the time scale stated, however arrival times are estimated. Delays to pick-up/delivery times are sometimes unavoidable (due to traffic accidents, weather etc). We do not accept any responsibility for any customer loses due to unforeseen or out of our control delivery/pick-up delays.

Changes In Item Numbers

You may incur extra charges if the actual amount of items on the day exceeds the amount of items that were included in your quote, a couple of boxes more would not normally cause an issue, however if you have under-estimated your items by more than this the driver will add on an extra charge (usually between £10 – £50) depending on the amount of items and time taken to load them.

Your Packing Responsibilities

We accept no responsibility for damage or breakage to items that have not been packed and protected by adequate means. It is the customers responsibility to dismantle any unit/system/flat pack furniture and this should be done before our arrival.

Please ensure items such as washing machines are drained fully before moving as these can easily leak during transport and you may incur extra charges if the liquids soil the van and require cleaning.

Awkward Access

You will incur extra charges if you have not informed us of awkward access. Awkward access can include, no vehicle access, no parking available in close proximity to the property and cramped stair and hallway conditions where large items of furniture such as sofas will not fit.

It is the customers responsibility to ensure that items will fit in the new premises (for example, size of sofa and size of aperture). Our drivers will not be insured to remove doors or windows in such cases and it is up to the customer to organize a specialist if needed.

Please remember that our vans may not fit where an average car will such as narrow roads with tight corners and may be too high to fit in underground car parks etc.

Unforeseen Circumstances

We reserve the right to add extra costs due to unforeseen circumstances such as waiting for keys or gaining entry, incorrect addresses, removal of windows and so on.

Postponement or Cancellation

If you postpone or cancel after your booking is confirmed you will be charged 50% of the confirmed quote. If you postpone or cancel within 24hours of the date of the job you will be charged the value of the job in full. We reserve the right to cancel or change dates and times.

Staff Abuse

Verbal or threatening behaviour will not be tolerated. If the driver is forced to leave the job because of abuse from the customer verbal or otherwise the customer will still be liable to pay in full.

Exclusions

 
We have the right to refuse any items deemed unsafe or unsuitable for carriage such as hazardous waste and animals. These items may be considered providing they are packaged safely and correctly.

You can find our privacy policy here. And if you have any questions, contact us here.

 
*Please note: godwinsremovals.co.uk is not authorised to represent, approved or endorsed by IKEA, Argos, Homebase, B&Q and is not associated with any.